Extra help requests from online Customer Service for Microsoft must be resolved in the first email reply.
When I send in a unique help query, wait 24 hours for the mailbot to reiterate everything that was already posted on the site while completely circumnavigating my actual query, followed by a reply saying no, that was not helpful because you answered everything except my question, followed by another week long wait for an actual human to contact me so he can ask me to send another email to he manager because he does not have the authority, or rather does not know how, to get my issue resolved, and then when I ask the manager, he asks me to contact his manager, and so on and so forth... *gasps* all that just to change the password on an old Windows Live account tied to an email address that no longer works so I can shut it down?
I don't want any more middlemen, I want my issue resolved, and I don't want any more red tape to get in my way.