OK, new rule...

Extra help requests from online Customer Service for Microsoft must be resolved in the first email reply.

When I send in a unique help query, wait 24 hours for the mailbot to reiterate everything that was already posted on the site while completely circumnavigating my actual query, followed by a reply saying no, that was not helpful because you answered everything except my question, followed by another week long wait for an actual human to contact me so he can ask me to send another email to he manager because he does not have the authority, or rather does not know how, to get my issue resolved, and then when I ask the manager, he asks me to contact his manager, and so on and so forth... *gasps* all that just to change the password on an old Windows Live account tied to an email address that no longer works so I can shut it down?

I don't want any more middlemen, I want my issue resolved, and I don't want any more red tape to get in my way.

wow, what a bitch. that is so ridiculous.

A bitch? No, this is Microsoft!

[xx(]

What is your problem?

Microsoft is his problem

I don't think he realizes that microsoft deals with problems every day from people complaining about vista, people saying their computer doesn't do this or that, or the zune is having problems. Xbox 360s are getting the red ring of death. They have a new search engine called Bing, which could probably use some help. They're getting ready to launch Windows 7 and they're probably making some final adjustments to it.

So don't complain if you don't get 5 star service right away

[jayman]

what the hell are you posting anything remotely like this here.. ?

Originally posted by Jms10391

I don't think he realizes that microsoft deals with problems every day from people complaining about vista

ok, again. the only people that dont like and or complain about vista are the dumbasses who dont know how to work a damn computer, or people who put it on a computer not built for it. vista is nicer, and i believe a lot easier to use. but maybe thats just because my computer came with vista and therefore probably runs better. but its ok, all the people who hate vista can keep complaining and wasting all their time instead of learning how its different, not sh!tty.

^ I know, but all I'm saying is that there are still people complaining to microsoft about it, and that it delays getting service to other people also.

Vista is great and I love it, I was just using it to make a point.

^ yeah, then your fine. im talking about everyone else who thinks vista is crap. i think its the other way around. i cant even stand looking at XP. makes me want to throw up.

Originally posted by Jms10391

I don't think he realizes that microsoft deals with problems every day from people complaining about vista, people saying their computer doesn't do this or that, or the zune is having problems. Xbox 360s are getting the red ring of death. They have a new search engine called Bing, which could probably use some help. They're getting ready to launch Windows 7 and they're probably making some final adjustments to it.

So don't complain if you don't get 5 star service right away

Actually...

I'm just a little teed off about waiting for a day for an automated reply that only succeeded in reiterating what they already published in the website help topics which I already read and did absolutely nothing to resolve my problem. My complaint is geared toward emails to online customer service that make no difference whatsoever, and I tried pretty hard to help make the connection. I'm not expecting VIP treatment, I'm just expecting exceptional circumstances to be treated as exceptional circumstances, that's all.

Do you realize that a computer is reading your email on those automated responses? It picks out key words and tries to find the best answer. The response you got just means you probably read the appropriate help page.

Its a very long and hard process to build a robot that can read. And Microsoft doesn't have the time to build that stuff, which is why its always better to have a person to person conversation. Screw automated responses.

Originally posted by Jms10391

Do you realize that a computer is reading your email on those automated responses? It picks out key words and tries to find the best answer. The response you got just means you probably read the appropriate help page.

Its a very long and hard process to build a robot that can read. And Microsoft doesn't have the time to build that stuff, which is why its always better to have a person to person conversation. Screw automated responses.

And we agree on something! [:)]

Yes, I realize a computer is reading my email, I realized that when I filled out the extra support form where a whole bunch of fields had to be filled in.

Perhaps I was naive that that reply would resolve my problems, but really, I was rather expecting an unhelpful auto-reply, since I bothered to do my research.

If you do your research, then you're good. The internet can help you with a lot of stuff.

I'm not trying to be mean when I said that earlier, I was just stating that microsoft has a lot, and I mean A LOT of stuff to do, and they try their best to make it more user friendly.

Originally posted by Thomas Kaira

A bitch? No, this is Microsoft!

[xx(]

This is pretty much every internet company. I dont think your experience would be much different asking that of a rival company. Its just how the biz works. It sucks.

Originally posted by Jms10391

If you do your research, then you're good. The internet can help you with a lot of stuff.

I'm not trying to be mean when I said that earlier, I was just stating that microsoft has a lot, and I mean A LOT of stuff to do, and they try their best to make it more user friendly.

Why are you making excuses for poor customer service? There are no excuses for this even from a big company. Poor service is what Thomas got, and he has a right to be annoyed about it. Few companies really try their best to make services more friendly, that costs too much money. When it comes down to it, profit is the major motivator and making the process to get help longer can discourage people and save money.

^Tell me one very large company that you got exceptional service from?

Mac?

Even better... Honda [:P]

^ How many products does Mac have? And are we just talking Mac, or Apple? Because Apple only has like 40 products total.

Microsoft has 68, not counting the Mac products they have to make because of the whining people. I have all 68 listed out, but its too long for this site.