I read the main post of this thread, and it seems to me like its coming from a disgruntled employee angry with management for not doing their jobs..
I visit Six Flags parks all summer long, and I can honestly say, its not ALL management's fault...
I had the pleasure of working out at SFSTL back in the day, before the parks were run into the ground. and it was a great place to work, no there weren't benefit's, no the pay wasn't good, it was considered "seasonal work" and didn't pay good at all, but we loved our jobs so much, and one thing is for sure, upper management shoved customer service down our throats. we had to smile constantly, always say hello to the customer, if they needed directions to a ride or attraction or even the nearest restroom, we gave it to them without hesitation. The customers happiness ALWAYS came first, and that's how it should be still, but its not...
that's what all of our orientation and training was for, to show us what to do, and for those of us that paid attention and listened, it worked. we succeeded, excelled on our own without relying on management, and were asked to return season after season.
I see way too many employees at SF parks that don't give a rat's ass about their jobs now days, they stand around and talk to each other, they look like they want to be somewhere else, and I have even heard them complain, "its too hot", "there are too many people"... I have watched employees spend their time talking about what they are going to be doing after work, rather than smiling and making the guests feel welcome, which incidentally is their jobs..
I can't tell you the amount of times I have watched people ask an employee a question concerning where something was in the park, and have actually heard the answer "umm I don't know" more than I care to say..
I don't understand the attitudes of these kids, your working at an amusement park, one of the best summer jobs around, show that you enjoy your jobs, throw in that little extra bit of enthusiasm, here and there and then get that recognition, but it isn't going to come to you if your going to stand around and just be there for your shift.
efforts get rewarded and recognized, it happens at the parks because I know people who do get the certificates, and see people move up in the company, and its not just close friends/f-buddies etc...
don't put all the blame on upper management, the blame is on the workers too. if your going to go work at an amusement park or any other job that entails customer service, and you know it does when you apply, then take on the task full steam, not half-assed, its a fun job, but a job none the less.
the statements in this post aren't directed to any specific member here, these are generalizations viewed from just visiting the parks, and not meant as a lash out on anyone's work ethics. I just feel its not just managements fault for the state of the parks, the blame is on the lower employees as well.