You may have seen this before, but I can't get over this!!!
This guy should have been promoted, not fired. This is a true
story from the 'WordPerfect Helpline,' which was transcribed from a
recording monitoring the Customer Care Department. Needless to say,
the HelpDesk employee was fired. However, he is currently suing the
WordPerfect Organization for 'termination without cause.' This is the
actual dialogue of the former WordPerfect Customer Support employee.
(Now you will know why they record these conversations).
'Rich Hall, computer assistance; how may I help you?'
'Yes, well, I'm having trouble with WordPerfect'
'What sort of trouble?'
'Well, I was just typing along, and all of a sudden the words went
away.'
'Went away?'
'They disappeared.'
'Hmmm. So what does your screen look like now?'
'Nothing.'
'Nothing?'
'It's blank. It won't accept anything when I type.'
'Are you still in WordPerfect, or did you get out?'
'How do I tell?'
'Can you see the C: prompt on the screen?'
'What's a sea-prompt?'
'Never mind can you move your cursor around the screen?'
'There isn't any cursor. I told you it won't accept anything I type.'
'Does your monitor have a power indicator?'
'What's a monitor?'
'It's the thing with the screen on it that looks like a TV. Does it
have a little light that tells you when its on?'
'I don't know.'
'Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?'
'Yes, I think so.'
'Great. Follow the cord to the plug, and tell me if it's plugged into
the wall.'
'Yes, it is.'
'When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?'
'No.'
'Well, there are. I need you to look back there again and find the
other cable.'
'Okay, here it is.'
'Follow it for me, and tell me if it's plugged securely into the back
of your computer.'
'I can't reach.'
'Uh huh. Well, can you see if it is?'
'No.'
'Even if you maybe put your knee on something and lean way over/'
'Oh, it's not because I don't have the right angle it's because it's
dark.'
'Dark?'
'Yes, the office light is off, and the only light I have is coming in
from the window.'
'Well, turn on the light then.'
'I can't.'
'No? why not?'
'Because there's a power failure.'
'A power..a power failure?..Aha, Okay, we've got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came
in?'
'Well, yes, I keep them in the closet.'
'Good. Go and get them, and unplug your system and pack it up just
like it was when you got it. Then take it back to the store you bought
it from.'
'Really? Is it that bad?'
'Yes, I'm afraid it is.'
'Well, all right then, I suppose. What do I tell them?'
'Tell them you're too frigggin stupid to own a computer.'